1. Order Processing Time
- Orders are processed within 2–5 business days after payment confirmation
- For OEM/private label orders, processing time depends on: Product type, Quantity, and Packaging requirements
Typical production timelines:
- Homecare products: 5–10 days
- Cosmetics & perfumes: 10–25 days
Processing may be delayed during peak periods or due to unforeseen circumstances.
2. Shipping Methods
We ship through trusted logistics partners such as:
- Delhivery
- Blue Dart
- DTDC
- Trackon
- Transport/cargo services for bulk orders
Shipping method is selected based on order size, weight, and destination.
3. Delivery Time
Estimated delivery timelines:
- Within India: 3–7 business days after dispatch
- Bulk/transport shipments: 5–12 days depending on location
- International shipping (if applicable): 7–21 days
Note: Delivery times are estimates and may vary due to external factors.
4. Shipping Charges
Shipping charges are calculated based on Order weight/volume and Delivery location.
Charges will be:
- Displayed at checkout (for online orders), or
- Shared in quotation (for OEM/bulk orders)
5. Order Tracking
Once your order is dispatched, tracking details will be shared via:
- Email
- WhatsApp
- SMS (if applicable)
6. Delays & Exceptions
Delays may occur due to:
- Weather conditions
- Transportation disruptions
- Government restrictions
- High order volume
Prodaxis Industries is not liable for delays caused by third-party logistics providers.
7. Damaged or Lost Shipments
If your order arrives damaged:
- Inform us within 24–48 hours of delivery
- Share photos/videos as proof
If the shipment is lost in transit:
- We will coordinate with the courier partner to resolve the issue
Replacement or compensation will be provided at our discretion after verification.
8. Incorrect Address
- Customers must provide accurate shipping details
- We are not responsible for delays or losses due to incorrect addresses
Re-shipping charges may apply.
9. Partial Shipments
- Large or bulk orders may be shipped in multiple parts
- Customers will be informed in advance in such cases
10. Contact for Shipping Queries
For any shipping-related questions:
Prodaxis Industries
Lucknow, Uttar Pradesh, India
Phone: +91-9076742897
Email: prodaxisindustries@gmail.com